navigating workplace conflict

Navigating workplace conflict in 9 steps that calm emotions

Navigating workplace conflict is tricky even when you’re not conflict-averse. In my case, I come from a family where open conflict was almost unknown — we muttered politely behind each other’s backs. When I entered the wider world, I discovered most people were not so constricted in their expressions of frustration and anger. It took me a while to learn conflict resolution techniques that landed me somewhere between domineering rage and silent submission.

skills I learned waitressing

The business skills I learned from waitressing that I still use

As I was working my way through my Ph.D. program, I didn’t know that the skills I learned from waitressing would prove their own education. For several years I waited tables at La Trattoria in Bloomington, Indiana, a fairly high-end restaurant where most of the employees were university students. It was a great job at the time. It paid better than most office or retail jobs, it had flexible hours, and I was on my feet so much that I didn’t have to watch my weight. Nonetheless, I wasn’t sad when I graduated and moved on to professional work.

Going Back To Work After A Vacation

Avoiding the stress of going back to work after a vacation

Even in the U.S. — where we’re notoriously reluctant to take time off — many of us take at least a little time around the summer and winter holidays. I always look forward to my time off. It’s going back to work after a vacation that leaves me with regret. That’s when I get clobbered by the backlog. It usually takes less than 24 hours before I feel as if I’ve never been away.

The unlikely leadership tactic of being the stupidest person in the room

We’ve all met business leaders who always want to be seen as “the smartest person in the room.” Sometimes they really are highly intelligent. Other times they are empty suits. But it’s always wildly irritating to watch them swagger about. They are terrible listeners, they don’t contribute well to team goals, and often their communication is dripping with condescension.

Finding Work/Life Balance

Finding work/life balance by embracing mediocrity and saying no

Everywhere you look, people are feeling stressed, overworked, and inadequate. In our hyper-stimulating environment, we’re trying to do it all and we end up feeling exhausted and empty. We talk about finding work/life balance, but nobody is balanced and the concept just makes us feel worse. As I work with my executive coaching clients to help them be the best leaders they can be, this issue of how to manage yourself for peak productivity is very often on the agenda.

Dickens Process Wendy Rhoades

The Dickens Process works for Billions’ Wendy Rhoades, and in real life

Everyone’s favorite fictional performance coach, Wendy Rhoades, is back at it in the first episode of Showtime’s Billions, now in its third season. She has her work cut out for her — her boss, Bobby Axelrod, is banned from trading, and his employees at Axe Capital are struggling to find their way forward. For inspiration, she turns to another fictional character. Wendy offers to help Bobby deal with his dilemma by taking him through a technique created by real-life coach Tony Robbins called the Dickens Process.

bystander intervention training

Bystander intervention training to end sexual harassment at work

As business leaders confront the #MeToo crisis, many turn to sexual harassment training. It seems like such a great idea. Let’s train people not to be harassers. Let’s train people not to be victims. Let’s train everyone how to respect boundaries and respond to reports of sexual harassment. If we train every single person, eventually we’ll get this problem under control.

Sadly, the facts about sexual harassment training are not so great.