thank you

Why saying “thank you” at work can cost you money

Etiquette matters in the business world. In spite of the frequent media portrayals of business executives as aggressive boors, in the real world most successful senior leaders are meticulously polite and even formal.  For example, I have received numerous hand-written notes from business leaders, even though this practice is fairly rare in my non-business social circle.  My business colleagues typically shake hands at the beginning and end of a meeting and are careful to introduce people who don’t know each other.

How microaffirmations flip microaggressions for a better work culture

For those seeking to create a more diverse and inclusive workplace, “microaggressions” has become a point of focus. The word refers to the multitude of little ways in which we ignore, diminish, or insult people who are different from ourselves, either consciously or unconsciously. It’s an uncomfortable word, because it challenges us to take a hard look at how we treat others, acknowledge that we are not as accepting and open-minded as we would like to believe, and do the work to change our problematic behaviors.

navigating workplace conflict

Navigating workplace conflict in 9 steps that calm emotions

Navigating workplace conflict is tricky even when you’re not conflict-averse. In my case, I come from a family where open conflict was almost unknown — we muttered politely behind each other’s backs. When I entered the wider world, I discovered most people were not so constricted in their expressions of frustration and anger. It took me a while to learn conflict resolution techniques that landed me somewhere between domineering rage and silent submission.

skills I learned waitressing

The business skills I learned from waitressing that I still use

As I was working my way through my Ph.D. program, I didn’t know that the skills I learned from waitressing would prove their own education. For several years I waited tables at La Trattoria in Bloomington, Indiana, a fairly high-end restaurant where most of the employees were university students. It was a great job at the time. It paid better than most office or retail jobs, it had flexible hours, and I was on my feet so much that I didn’t have to watch my weight. Nonetheless, I wasn’t sad when I graduated and moved on to professional work.

Going Back To Work After A Vacation

Avoiding the stress of going back to work after a vacation

Even in the U.S. — where we’re notoriously reluctant to take time off — many of us take at least a little time around the summer and winter holidays. I always look forward to my time off. It’s going back to work after a vacation that leaves me with regret. That’s when I get clobbered by the backlog. It usually takes less than 24 hours before I feel as if I’ve never been away.

The unlikely leadership tactic of being the stupidest person in the room

We’ve all met business leaders who always want to be seen as “the smartest person in the room.” Sometimes they really are highly intelligent. Other times they are empty suits. But it’s always wildly irritating to watch them swagger about. They are terrible listeners, they don’t contribute well to team goals, and often their communication is dripping with condescension.

Finding Work/Life Balance

Finding work/life balance by embracing mediocrity and saying no

Everywhere you look, people are feeling stressed, overworked, and inadequate. In our hyper-stimulating environment, we’re trying to do it all and we end up feeling exhausted and empty. We talk about finding work/life balance, but nobody is balanced and the concept just makes us feel worse. As I work with my executive coaching clients to help them be the best leaders they can be, this issue of how to manage yourself for peak productivity is very often on the agenda.