How would you like to be running a high-end wine production and distribution company about now? Think about it for a minute – there’s bad news and there’s good news. The bad news is that sales at all your “on-site” customers – wineries and restaurants – have plummeted. The good news is that retail wine sales have risen. The challenge, as in every business right now, is how to make the most of an extraordinary situation.

I recently listened to Bill Terlato, the CEO of Terlato Wine Group, talk about the choices he and his leadership team made over the recent months to keep their company healthy. Although his advice was based on his industry, most of it was relevant for leaders across the board. So here’s my summary of Bill’s top ten pearls:

Prior to 1990, when scientists wanted to directly observe how the brain works, they had to open up people’s skulls and attach electrodes to their brains. Guess what – it was really hard to find people to sign up for that kind of experimentation. So a lot of what we “knew” about how the brain functioned was guesswork. Then in 1990, the invention of Functional Magnetic Resonance Imaging (fMRI) made it possible for scientists to study how the brain works while leaving people’s skulls intact. The field of neuropsychology exploded and has become one of the most exciting, fast-paced areas of science. 

For the third time in a row, Bill used up most of his time in our coaching session to talk about how anxious and overwhelmed he was feeling. A senior executive in a large transportation company, Bill normally had a very calm demeanor, to the extent that others sometimes perceived him as remote or disengaged. But now, week after week, he was finding himself reactive and overwrought.

My first thought was, “Well, of course!” Almost everyone I’m talking to these days, both personally and professionally, is reactive and overwrought. By now we’re all exhausted from the uncertainty, sadness, fear, and relentless accommodations we are making as we try to navigate through the crisis. It seems endless. This is the world we’re living in.

I like writing about Wendy Rhoades, the high-flying performance coach on the Showtime show Billions. Having said that, I want to make two things clear. First, Wendy Rhoades is a fictional character. She is not real. This is important in a world where fact and fiction are often very muddled. Second, Wendy is not a moral exemplar. She lives and works in a world whose moral code is highly problematic. She has already gotten in trouble for a lapse in her professional ethics, and my guess is that she’ll continue to make some very shady choices.

So why do I keep writing about her? She is an intriguing character, she’s a powerful female figure, and she demonstrates some of the tactics of successful performance coaching. It’s the last point that keeps me watching the show and writing about what I see.

Move over FOMO, it’s a new age of JOMO.

A panel of economists recently presented their predictions for 2020 at The Executives’ Club of Chicago. This annual event is always thought-provoking, controversial, and occasionally funny. This year the major theme was the unusual level of economic uncertainty. Between the upcoming US presidential election, Brexit, the fraught US-China trade relationship, and on-going concerns about climate change, the experts were decidedly uneasy.

But the chief take-away for me was not some great tip about where to invest my fortune, such as it is. It was a toss-off comment by “Dr. Bob” Froehlich. In his usual witty manner, Dr. Bob proposed four important trends that would, in his opinion, affect the economy this year. One of them was “JOMO.”