One of the fun things about having a diverse career is being able to pull techniques from my work as a clinical psychologist into my current work as a performance coach and leadership advisor.
“Resilience” is a great example. Today, everyone uses the word to describe how effective people cope with crisis and trauma — so much so it has become overused, as I wrote while discussing emotional endurance. Yet when I hear it, it brings to mind my clinical experience and the research that goes with it.
I spent my first career trying to help people who most certainly did not love their jobs. As a psychologist, there was only so much I could do. Sure, I could give people techniques to cope, but I couldn’t change the fundamentals of how they spent their workdays.
When I became a leadership consultant and performance coach in 2003, my vision was simple. I wanted to work on the root of so many problems, helping leaders and organization create environments that enabled people to bring their best to work. When I wrote my book, Curating Your Life, in 2019, my goal was to help leaders maximize productivity and joy, both for themselves and for their employees. Learning to love your work — that’s what my work has been about.
So I was fascinated to hear a recent talk by Marcus Buckingham, a giant in the field of leadership excellence. His latest project is Love + Work, a book about how people can thrive at work and find their excellence. Right up my alley!
Maybe, just maybe, after two years of varying degrees of misery, this @#$! pandemic is drawing to a close. I know I’m enjoying imagining what life will be like — full restaurants, a lively arts scene, relaxed big family gatherings, opportunities for travel. I’m definitely looking forward to a big burning of the masks in my backyard firepit.
There’s one thing I can’t picture quite as clearly though: The workplace, and people in it.
At last, at least in some locations, groups of people are beginning to reassemble. As an extravert, I’ve been longing for this day to come. I’m grateful that we had Zoom to carry us through all those lonely months, but you will never convince me that interacting with others virtually can create the same levels of trust, intimacy, and pleasure that meeting face-to-face can produce.
That doesn’t mean the return to in-person feels entirely natural. As an individual, I have to figure out where I feel comfortable rejoining the world. And as a manager, I have to figure out how to bring a team back together when we’ve acclimated to the digital versions of each other.
I had been a therapist for a few years when my mentor gave me a stern challenge. “Gail,” she said. “You cannot be a top-notch therapist until you have spent some time in your own therapy!” She gave me two reasons for this dictum. First, it’s important for therapists to unpack their own emotional baggage, so that it doesn’t get in the way of being fully available and empathic to their clients. Second, therapists need to know what it feels like to be a client, so they don’t do dumb things that get in the way of their client’s healing.
To be honest, I wasn’t very open to her suggestion. I had a good life, I was a happy person, I had a wonderful family and friends — why did I need to see a therapist? But I really respected her opinion, so I decided to give it a try. And she was right. It was one of the most valuable experiences of my life, both personally and professionally.
We’re all old hands at virtual work by now. That technology that seemed impossible a year ago? We’ve figured it out. Working with kids and pets underfoot? No problem. Avoiding going into the kitchen for a snack every half-hour? Well, maybe that one we’re still working on.
And now we’re starting to think about returning to the office and the world of 3D work. Many of us are vaccinated and itching to get back to in-person collaboration. Others have found working from home (WFH) quite satisfying and aren’t quite so thrilled at the prospect of putting our business “uniforms” back on and heading out into the world of face-to-face interactions.
Whom do you trust these days? 2020 was a shocking and challenging year on so many levels. There were so many lies, and so many ways to spread them rapidly. Are there any voices left that we can listen to with confidence?
Once in a while, someone shares a quote with me that captures an essential piece of wisdom. Today it was a line from Steve Gruenert and Todd Whitaker: “The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.”
Isn’t that annoying? Don’t you wish the culture was shaped by people’s best behavior? But having observed hundreds of organizational cultures, I know the quote is true. That’s why the “No Jerks” rule many companies have adopted is so important.
Of course, the challenge then is to define what being a “jerk” looks like. That will vary from one setting to another. But nonetheless, in any organization there have to be limits on what behavior is tolerated.
As a girl, the power to make myself invisible was a magic wish. It seemed so wonderful — to be able to sneak into places and do whatever I wanted without anyone noticing.
Then feeling ignored at work gave me a taste of invisibility, and I learned it actually isn’t so great.
The first time I remember feeling invisible at work was the winter of 2008-2009. I was working for a consulting firm, and part of my job in that miserable winter was to bring in new business. I did everything I could think of: I made phone calls, wrote newsletters, sent emails, developed marketing materials, and invited people for coffee or lunch or drinks. The response? Bupkes! Not just nothing, but the Yiddish word for “emphatically nothing.” I even found it difficult to elicit a response from my colleagues. It was profoundly demoralizing.
If you read my blog regularly, you know I love finding a new word that has a special, unique meaning. I have written past columns about bricolage, JOMO, mentern, and sprezzatura. Today I have another discovery to share with you – “zozobra.” It is a Mexican Spanish word that means anxiety – anxiety of a specific kind.
I found the word in an article in the Chicago Tribune on November 3 by Francisco Gallegos and Carlos Alberto Sanchez. They explain that zozobra is the anxiety that results from being unable to settle into a single point of view. It is related to the Spanish verb “zozobrar,” which means to wobble or capsize. It is a feeling of instability, uncertainty, and unfamiliarity. It may result from finding that fundamental “truths” you depend on are not as solid as you thought.
I am invited to a lot of networking events with M&A (merger and acquisition) advisors, PE (private equity) investors, and other deal-making types. It’s a fascinating world, and I enjoy talking with people whose language, leadership style, and goals are often very different from mine. I am often the only management psychologist in the room. People are mildly interested and polite, but for the most part they don’t really “get” the kind of work I do or why they should care about it.
In a recent small meeting with a number of M&A advisors and PE folk, however, my experience was different. The topic was “What is going on and what is the outlook for your industry?” Each of us talked a little about the work we do and what was new, exciting, or challenging. To my surprise, after I spoke many of the others started asking me about my work and my observations of the leadership landscape in the current context. That had never happened before in a meeting like this.
Last March, when most of us were just starting to learn about COVID 19 and the world was shutting down, I asked a medical expert, “How long is this going to go on? When is life going to get back to normal?” She answered, “Probably late summer.” I was shocked and horrified. How on earth could we live in isolation that long? How would businesses survive? What would happen to family relationships, to our communities? I couldn’t imagine that the crisis could go on that long.
Yet here we are at the end of 2020, and there’s no sign of a return to normalcy. Sure, for many of us the isolation is not as strict as it was in those early months. But no one I know has a life that is in any way “normal.” I’m so tired of this. My clients are all tired of it. The whole world is tired. And once again, I’m asking, “When is life going to get back to normal?”
There was big news in Corporate Social Responsibility, or CSR leadership, last summer. The CEOs of more than 180 major companies signed a document announcing that big corporations should no longer focus exclusively on maximizing shareholder profits. Jamie Dimon, Chair of the Business Roundtable and CEO of JPMorgan Chase, presented a statement that business leaders should focus on delivering value to all their stakeholders — to customers, employees, suppliers, and local communities, as well as their shareholders.
When I wrote about it at the time, I saw it as a shocking shift in how businesses would measure their success. But I was also skeptical. One of the main drivers of change in a business is what gets measured. So I said:
“Watch what the CEOs do about measuring their companies’ success. If they focus solely on stock price, then their statement was just window-dressing. They and their companies will continue to emphasize short-term shareholder value above all else. But if their quarterly reports and analyst calls start highlighting other measures, then perhaps they really mean to change the game. It should be interesting.”